How can we help?

Pick a topic, or email support@ualarm.app — we read everything.

Alarm didn't ring Quick checks that solve most missed alarms. Billing & subscription Manage, cancel, or get a refund through Apple. Delete my account Remove your account and server-side data. Report a bug Something broken? Tell us what happened. Suggest a feature We build uAlarm around what you ask for.

Alarm didn't ring?

Check the warning card at the top of the alarm list — uAlarm shows one whenever the system won't let alarms fire, and tapping it opens the right Settings page.
Make sure notifications and the alarm permission are allowed for uAlarm, and your volume isn't at zero.
A phone that was powered off or out of battery at alarm time cannot ring — no alarm app can work around that.

Still wrong? Email us with your iOS version and roughly when the alarm was set to fire, and we'll dig in.

Billing & subscription

Subscriptions are handled by Apple, so they're managed from your Apple account, not inside uAlarm:

Open Settings on your iPhone → tap your name → Subscriptions, or go straight to apps.apple.com/account/subscriptions.
Choose uAlarm and pick a different plan, or tap Cancel Subscription.

Cancelling keeps your plan active until the end of the period you already paid for. To avoid being charged for the next period, cancel at least 24 hours before it renews.

Refunds for App Store purchases are decided by Apple. Ask at reportaproblem.apple.com — sign in with your Apple ID, find the uAlarm purchase, and choose "Request a refund".

Contact

Email support@ualarm.app for anything not covered above.

You can write to us in: Oʻzbekcha · Русский · English

Tip: including your iPhone model, iOS version, and the approximate time of the issue helps us fix it faster.

Common questions are answered in the FAQ. Legal pages: Privacy Policy · Terms of Use.